Privacy Policy
Jones Locksmith Service of Pensacola
Effective Date: July 1, 2026
Jones Locksmith Service of Pensacola ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
By using our services or submitting your information to us, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
Depending on the services you request, we may collect the following information:
Full name
Phone number(s)
Email address
Residential, business, mailing, and service addresses
Vehicle information, including the year, make, model, color, Vehicle Identification Number (VIN), license plate number, registration information, and proof of ownership or lawful possession when required
Business information, including business name, contact person, business address, phone number, email address, and other information necessary to provide commercial locksmith services
Payment information (processed securely through secure third-party payment providers)
Details regarding the locksmith services requested
Communications with our company, including phone calls, emails, text messages, website submissions, and online inquiries
Photographs, identification documents, or other documentation necessary to verify ownership, occupancy, lawful possession, or authorization before providing locksmith services
How We Use Your Information
We use your information to:
Provide locksmith services you request
Verify ownership, occupancy, or authorization before performing services
Schedule appointments
Dispatch technicians
Process payments
Provide invoices and receipts
Respond to customer inquiries
Maintain customer records
Improve our services
Prevent fraud and unauthorized access
Comply with legal obligations
Send service-related communications
Send promotional offers and marketing communications where permitted by law or with your consent
Marketing Communications
By providing your contact information, you acknowledge that Jones Locksmith Service of Pensacola may contact you using your phone number, email address, or mailing address regarding:
Promotional offers
Coupons and discounts
Seasonal specials
Service reminders
Customer appreciation offers
New products or services
Company announcements
Other marketing communications
You may opt out of marketing communications at any time by:
Clicking the Unsubscribe link in marketing emails;
Replying STOP to SMS marketing messages;
Contacting us directly to request removal from our marketing lists.
Opting out of marketing communications will not prevent us from sending service-related communications necessary to complete your requested services.
SMS and Email Communications and Consent
By providing your mobile phone number and/or email address and expressly opting in where required, you consent to receive communications from Jones Locksmith Service of Pensacola by SMS and email.
Communications may include:
Appointment confirmations
Appointment reminders
Technician dispatch notifications
Arrival updates
Estimates
Invoices
Payment confirmations
Service updates
Warranty information
Customer support
Follow-up communications
Promotional offers
Discounts
Newsletters
Marketing communications
Providing consent is not a condition of purchasing services.
Message and email frequency will vary.
Standard message and data rates may apply to SMS messages.
You may:
Reply STOP to opt out of SMS messages.
Reply HELP for SMS assistance.
Click Unsubscribe in any marketing email.
Contact us directly to update your communication preferences.
Even if you opt out of marketing communications, we may continue sending communications necessary to complete services you have requested.
SMS and Email Privacy
SMS consent, mobile phone numbers, and email addresses are not shared with third parties or affiliates for their own marketing purposes.
We may share your information only with trusted vendors who assist us in:
Processing payments
Sending emails
Sending SMS messages
Scheduling appointments
Customer relationship management
Website hosting
Business operations
These providers are contractually required to protect your information.
Information Sharing
We do not sell your personal information.
We may disclose your information:
To payment processors
To technology providers supporting our business
To insurance companies when necessary
To attorneys or legal representatives
To law enforcement when required by law
To comply with subpoenas, court orders, or legal processes
To protect our legal rights, employees, customers, or the public
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain customer records only as long as reasonably necessary to:
Complete services
Maintain warranty records
Meet legal and tax obligations
Resolve disputes
Prevent fraud
Maintain business records
Cookies and Website Information
When visiting our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visits
Referring websites
We may use cookies and similar technologies to improve website performance, analyze website traffic, and enhance your browsing experience.
You may disable cookies through your browser settings, although doing so may affect certain website functionality.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from individuals under the age of 16.
For customers who are at least 16 years of age but under the age of 18, we may collect only the information reasonably necessary to verify identity, ownership, lawful possession, or authorization to receive locksmith services. This may include personal identification, vehicle information, property information, business information, and other documentation required to confirm that the individual has the legal right or permission to request and receive the services being performed.
If we become aware that we have inadvertently collected personal information from a child under the age of 16 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.
Your Privacy Rights
Depending upon your state of residence, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request information regarding how your information is used
Withdraw consent where applicable
To exercise any applicable rights, please contact us using the contact information below.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Any revisions will become effective immediately upon posting to our website unless otherwise required by law.
The "Effective Date" at the top of this Privacy Policy will indicate when it was last updated.
Website Form Consent
By submitting information through our website, contacting us electronically, or requesting our services, you acknowledge that you have read and agree to this Privacy Policy.
If you provide your mobile phone number and/or email address, you consent to receive communications from Jones Locksmith Service of Pensacola, including appointment reminders, service updates, invoices, customer support communications, and, where you have opted in, promotional emails and SMS messages.
Message frequency varies. Message and data rates may apply to SMS messages. You may unsubscribe from marketing emails at any time using the unsubscribe link or opt out of SMS messages by replying STOP. Reply HELP for SMS assistance.
Your consent to receive communications is not a condition of purchasing our services.